General conditions of sale

Brussels Thread Festival

March 28-29, 2026

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Prices

  • 1 day ticket (Saturday 28 March): €9.50 / reduced rate: €8 
  • 1 day ticket (Sunday 29 March): €8 / Reduced rate: €6.50 
  • 2-day ticket (Saturday 28 and Sunday 29 March): €16 / Reduced rate: €13
  • End of day ticket (Saturday March 28 from 4 p.m. and Sunday February 29 from 2 p.m.): €6
  • Free entry for children under 10

GENERAL CONDITIONS

  • The Brussels Festival du Fil takes place at Be-Here at 4, rue Dieudonné Lefèvre, 1020 Brussels
  • , the following opening days and times to the public: Saturday, March 28, 2026 from 9:30 a.m. to 6 p.m. and Sunday, March 29, 2026 from 9:30 a.m. to 5 p.m.
  • The entrance passes to the Brussels Festival du Fil are available on www.festivaldufil.be and on site on the days of the festival.
  • After validation of the entrance pass on arrival at the festival, a personal and non-transferable bracelet will allow access to the Brussels Festival du Fil.
  • One and two-day passes allow personal and non-transferable use and entry is exclusive for the chosen date.
  • Access to the event will be conditioned by the capacity of the venues.
  • At the Be-here where the Brussels Festival du fil is taking place, it is forbidden to enter with pets, to smoke inside the premises and to cause any type of disturbance that disturbs public order.
  • The organization of the Brussels Festival du Fil reserves the right of admission, to intervene and to request at any time the departure of people who could disturb the order of the event at Be-Here.
  • Visitors must follow the instructions of the accredited staff of the event in case of an emergency in order to guarantee security in the premises.

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Pass and workshop sales

Online ticketing is delegated to the BilletWeb online ticketing solution, compliant with the AVG and GDPR, whose general conditions of sale can be consulted on their website
s general sales can be consulted on their website

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Workshop information

  • Please plan toarrive 10 minutes before the start of theWorkshop.
  • All information on the workshops (level, prerequisites and equipment to be provided) are specified in the description on the site.
  • No reimbursement of the workshops nis possible.

Cancellation and refund

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  • According to the Belgian legislative provisions, the tickets cannot be the subject of a right of withdrawal. Any order is then legally considered firm and final. No refunds or changes to entrance passes or workshops are possible.
  • Brussels Festival du Fil reserves the right not to accept refunds of any kind, as soon as the purchase of a one or two-day pass (and/or the reservation of a workshop) is confirmed. The non-use of the Pass by the buyer does not create any obligation for Brussels Festival du fil with regard to its reimbursement.
  • In the event of cancellation of the Brussels Festival du fil event due to force majeure, the organization will reimburse the total price of the order at the request of the user, within a maximum period of 20 days after notification by Brussels Festival du Fil. The refund (excluding termination fees such as transport or accommodation) will be made within a maximum of 15 days after the request.. 
  • Brussels Festival du Fil reserves the right to cancel the entrance to the festival without notice, in the event of fraudulent use of a pass by the user. 

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online store

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Any order for a product appearing in the online store of the website www.festivaldufil.be implies prior consultation of these general conditions. Consequently, the consumer acknowledges that he is fully informed that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the context of the shop of the website. The consumer has the option of safeguarding or editing these general conditions, it being specified that both the safeguard and the edition of this document are his sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is unrelated to his professional activity, their acquisition being reserved for personal use on his part. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired within the framework of the website would in reality have a relationship with his professional activity. The online store mentions the following information:

1. Presentation of the essential characteristics of the properties offered

2. Indication, in euros of the price of the goods, as well as, where applicable, the delivery costs

3. Indication of payment and execution methods

4. The validity period of the offer or price

All of this information is presented in French. The consumer declares to have full legal capacity allowing him to commit under these general conditions.

ARTICLE 1: Full

These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions. No general or specific condition appearing in the documents sent or delivered by the consumer may be integrated herein, as long as these documents are incompatible with these general conditions.

Article 2: Purpose

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the Brussels Festival du fil to the consumer.

Article 3: Contractual documents

This contract is formed by the following contractual documents, presented in decreasing hierarchical order: these general conditions; the order form. In the event of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.

Article 4: Entry into force – Duration

These general conditions come into force on the date of signature of the purchase order. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the extinction of the guarantees due by the Brussels Festival du Fil.

Article 5: Electronic signature

The consumer’s ‘double click’ under the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order confirmation

The contractual information will be the subject of an e-mail confirmation at the latest at the time of delivery or, failing that, at the address indicated by the consumer in the order form.

Article 7: Proof of the transaction

The computerized registers, kept in the computer systems of the Brussels Festival du Fil under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. lArchiving of purchase orders and invoices is made on a reliable and durable medium that can be produced as proof.

Article 8: Product information

8-A: The Brussels Festival du Fil presents on its website the products for sale with the necessary characteristics, which provides for the possibility for the potential consumer to know before the final order taking the essential characteristics of the products he wishes to buy.

8-B: The offers presented are only valid within the limits of available stocks.

ARTICLE 9: PRICE

The prices are indicated in euros and are only valid on the date of sending the order form by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically passed on to the price of the products of the online store. Payment of the full price must be made when ordering. At no time can the sums paid be considered as deposits or down payments.

Article 10: Method of payment

To pay for his order, the consumer has, at his choice, all the payment methods referred to in the order form. The consumer guarantees that he has the necessary authorizations to use the method of payment chosen by him, when validating the order form. The Brussels Festival du Fil reserves the right to suspend any order management and any delivery in the event of refusal to authorize payment by credit card from the officially accredited organizations or in the event of non-payment. The Brussels Festival du Fil notably reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is in progress.

Article 11: Force Majeure

Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by fortuitous event or force majeure. will be considered as fortuitous or force majeure all facts or circumstances irresistible, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all the reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days of the date on which they become aware of them. The two parties will then approach, within a period of one month, unless impossible due to the case of force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration of more than three months, these general conditions may be terminated by the injured party. expressly, are considered as cases of force majeure or fortuitous cases, in addition to those usually retained by the jurisprudence of courts and tribunals: the blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning; Stopping telecommunications networks or difficulties specific to external telecommunications networks to customers.

Article 12: Partial non-validation

If one or more stipulations of these General Conditions are held to be invalid or declared such pursuant to a law, regulation or following a final decision of a competent court, the other stipulations will retain their full strength and scope.

Article 13: No waiver

The fact for one of the parties not to avail themselves of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.

Article 14: Title

In the event of difficulty of interpretation between any of the titles appearing at the top of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 15: Applicable law

These general conditions are subject to Belgian law. This is the case for the fund rules as well as for the form rules. In the event of a dispute or complaint, the consumer will first contact the Brussels Festival du Fil to obtain an amicable solution. In a second time and in the event of recourse, the consumer will be able to file a complaint with his dedicated dialog box.

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